1. Right of Return
If you are not completely satisfied with your purchase, you have the right to return the products within 14 days from the date of receipt, provided that they are in the same condition in which you received them: unused, undamaged and in the original packaging. Returns are accepted only for products purchased directly on our site.

2. Return Conditions
To be eligible for a return, please ensure that:

The product has not been used.
The product must be returned in its original packaging.
You have a receipt or proof of purchase.
Some items may be exempt from return, such as:

Perishable products (e.g. food or flowers).
Custom or made-to-order items.
Personal care items, such as cosmetics or underwear, if the packaging has been opened.
3. Return Procedure
To initiate a return, please contact us by email at [insert email address] with your order details and the reason for the return. After our approval, you will receive instructions on how to return the product. Return shipping costs are the responsibility of the customer, unless the product is faulty or different from the one ordered.

4. Refunds
Once we have received the returned product and verified that the above conditions are met, we will proceed with the refund within 7 working days. The refund will be made using the same payment method used for the purchase.

You will be notified by email when your refund has been processed. Please note that the time it takes for the amount to appear on your card or account may vary depending on your card provider or bank.

5. Exceptions to Refund
The following are non-refundable:

The original shipping costs (except for defective or incorrect products).
Products damaged due to misuse or negligence.
6. Defective or Incorrect Products
If you receive a defective product or a product that is different from the one you ordered, please contact us immediately. We will cover the shipping costs for the replacement or return and will repair, replace or refund the product in full.

7. International Shipping
We currently only ship within Switzerland. Customers outside of Switzerland are encouraged to contact us for specific information on international returns and refunds.

1. Shipping Zones
We ship within Switzerland and to Italy. If you are in another country, please contact us before placing your order to check shipping availability.

2. Delivery Times
Delivery times vary depending on the destination:

Switzerland: Shipping times are generally between 2-5 business days.
Italy: Shipping times are generally between 5-10 working days, depending on the destination region.
During periods of high order volume (e.g. holidays), delivery times may be delayed.

3. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination.

Switzerland: Shipping costs are CHF [insert amount] for orders under CHF [insert amount]. Shipping is free for orders over CHF [insert amount].
Italy: Shipping costs are CHF [insert amount] for orders under CHF [insert amount]. For orders over CHF [insert amount], shipping is free.
Note: For shipments to Italy, customs costs and import taxes (if applicable) are the responsibility of the customer.

4. Shipment Tracking
After your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package. You can follow the status of your shipment through the selected courier's website.

5. Couriers Used
We work with the following couriers for our shipments:

Switzerland: [Insert courier/e.g. Swiss Post]
Italy: [Insert courier/e.g. UPS, DHL, or Poste Italiane]
You will be notified of the chosen courier based on your location and the nature of the order.

6. Responsibility and Delays
We do our best to ensure prompt and safe delivery, but we cannot be held responsible for delays caused by couriers, extraordinary circumstances or events beyond our control (e.g. adverse weather conditions, customs, strikes, etc.).

7. Failed or Rejected Shipments
In the event that a shipment is refused or cannot be delivered due to an error in the information provided by the customer (e.g. incorrect or incomplete address), we reserve the right to charge shipping costs again for the next attempt.

8. Changes to the Order
If you want to change your shipping address after completing your order, please contact us as soon as possible. We cannot guarantee the change if your order has already been shipped.

9. Local Pickups (Switzerland only)
We also offer a local pickup option for customers in Switzerland at our warehouse or store. If you would like to use this option, please select it at checkout and we will notify you when your order is ready for pickup.

10. Shipping Problems
If the package arrives damaged or not in accordance with your order, please contact us immediately. We will resolve the issue as quickly as possible.